More than 17.5 million viewers in over seven million households enjoy an unprecedented choice of movies, news, entertainment and sports channels and interactive services from Sky, the UK’s first and most popular digital television platform. Sky offers the largest choice of channels and High Definition channels in Europe. Sky is transmitted via satellite rather than cable. The advantage of this is that the area you as a customer are able to view Sky television is vast. The area covered by the satellite is known as the footprint and this covers all of Europe and stretches as far as North Africa and The Canaries in the South, Scandinavia and Iceland in the North and Western Russia in the East. This allows viewing for people wanting to watch Sky outside of the UK.
Sky’s digital satellite system is the equipment that allows customers to receive Sky TV programming. Every Sky box gives you access to a custom on-screen programme guide (EPG), and more than 100 quality entertainment, sport, movie, documentary, music, kids and news channels, as well as 160 non subscription TV and radio channels on digital satellite. You don’t have to have a card to use the box as without any viewing card at all the box will still open up many free view channels
It’s more affordable than you might think. The basic Entertainment Pack (without premium channels), can be taken with 1 – 6 mixes and ranges from £19.00 to £24.00 a month. The top package, Sky World (which includes all Sky Sports & Sky Movie channels and the entertainment pack), is £51.00 a month. If you have the HD channels added to your package Sky will charge an additional £10. Of course, you can select the package that suits you and change the package on a monthly basis to suit your viewing needs
Sky released their first 3D channel in Spring 2010. To view this channel you would need a 3D ready television and a sky HD box.
We don’t advise self installation. We recommend that you contact your local satellite technician. Engineers can usually be located in local newspapers or web forums
In accordance with sky’s terms and conditions it is a 12 month contract and you must give 30days notice to terminate the contract.
Your Sky box has been designed to ensure it is safe to be left on standby at all times. It is useful to leave your Sky box plugged in as from time to time updated software is sent to your Sky box from the satellite, providing you with Sky’s latest services or functions. These updates are not possible if your box is unplugged.
Sky+ provides additional recording functionality on top of the standard Sky box features. Instead of recording using a video you can record the full digital quality onto Sky+ and view at your leisure. It also has the Anytime feature. The anytime feature is a pre-recorded selection of the highlighted weeks programs, which are available to view ‘Anytime’. The HD boxes also have the recording and any time feature. Live pause is also available on the recordable boxes (sky+ and HD). This is where you can pause Live television
We want your sky viewing to be as enjoyable and problem free as possible. But there may be occasions when we would need to look into a message that is being received on screen. There are many different signals that we can send and therefore it is imperative that we know the exact message that is being displayed on screen (asking us to “reactivate viewing” or “viewing is not on” would only delay viewing being restored. Here is an explanation of some of the onscreen messages and what would need to be done to reactivate viewing.
The are many reasons why this message may be appearing . As the message on-screen says there is no satellite signal being received by the sky digibox. A Software Download or a Full System reset may rectify the problem.
The channels may break up intermittently and then show the message only at certain times or in certain conditions. Common reasons for this include adverse weather / change in atmospherics, blocking of the satellite dish for example a tree growing in the line of sight of the dish, the dish slipping out of alignment o a connection has come loose. There are many other reasons why this message may appear
Because the message indicates that there is no signal being received by the box there is no signal we can send that will remove this message.
In cases where the software download and a system reset has been done and have proved unsuccessful then a satellite installer will need to visit the property to determine why the message is appearing.
If you are receiving this message and a HD box is installed with just one rather than two LNB connections, you will need to switch to single feed mode.
From the channel displaying the Blue screen and banner, select channel 501 (Sky News) using your Sky remote control.
When completed successfully the Sky Welcome channel on Channel 998 will be displayed.
*Please note, if the Sky Welcome Channel is not displayed, please repeat procedure from step one.
If you are still experiencing problems after completing a Connection Check then please send us an email so we can provide further technical assistance.
Extreme weather could be causing this problem. If it is raining hard, snowing heavily or if snow is settling on the dish, or if you are experiencing strong or gale force winds this could cause a reduction in signal quality. Once the extreme weather has subsided your viewing should return to normal.If there is no change, follow the instructions under the section “I have a blue screen ” to perform a Connection Check: If the connection check is unsuccessful there may be a problem with the alignment of the dish and you may need to contact your local engineer
The digibox can be described as “stuck in stand-by” when only the red light is illuminated on the front panel of the box and you are unable to switch it on (green light illuminated) by use of the Sky button on your Sky remote control or the front panel stand-by button.If this is the case, follow the instructions under the section “I have a blue screen” to perform a Connection Check: If this is unsuccessful please contact us for further assistance
Occasionally, groups of channels may not be able to be viewed due to a problem with one of our transponders. However, if your viewing issue is only with one channel, please follow the instructions below. Select the channel on your TV that Sky is normally viewed on. Using the Sky remote control, press Sky and then press 501 for the Sky News channel. If this channel can be viewed with no problems, then return to the channel which was previously affected. If the problem is no longer apparent, check that the issue has been resolved by selecting some other channels. This may happen from time to time but if it occurs again please try this process before calling back. If you are still experiencing problems after completing this procedure then please call us on the number below so we can provide further technical assistance.
This message usually appears when the box is first switched on and the message usually goes within a couple of minutes as the box picks up the signal. If there are problems with the signal this message may stay on for longer and is usually replaced after a while by the no satellite signal is being received message.
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